Public offer agreement

This agreement (hereinafter referred to as the “Agreement”), in accordance with Article 435 of the Civil Code of the Russian Federation, constitutes an offer by Individual Entrepreneur Anna Arkadyevna Frolova (hereinafter referred to as IE Frolova A.A.) to provide paid document processing services (hereinafter referred to as the “Services”) to any individuals, legal entities, and individual entrepreneurs (hereinafter referred to as the “Clients”). The Client’s contacting IE Frolova A.A. constitutes acceptance and means the Client’s unconditional agreement to all the terms of the Agreement. At the Client’s request, an individual agreement may be negotiated and concluded.
1. Subject of the Agreement 
IE Frolova A.A. provides the Client with paid document processing Services: consular legalization, apostille, translations from/to foreign languages, obtaining duplicates, extracts, and certificates, certification at Civil Registry Offices, Chambers of Commerce and Industry, various ministries, embassies, consulates, and any other authorities, commercial, municipal, and government institutions (hereinafter referred to as the “Authorities”).
2. Client’s Obligations 
2.1. Pay for the Services in full in accordance with the invoice issued. 
2.2. Pay a 50% advance before the Services begin. 
2.3. Provide IE Frolova A.A. only with original documents and accurate information. If forged documents or inaccurate information are discovered, IE Frolova A.A. has the right to report this to law enforcement authorities; the amount paid will not be refunded to the Client, even if the Services were not provided in full. 
2.4. Collect the completed documents no later than 1 (one) month after completion of the final processing stage.
3. Obligations of IE Frolova A.A.
3.1. Provide the Services in full in accordance with the payment received and within the established time limits. 
3.2. Ensure the safekeeping of the Client’s documents and the confidentiality of the information contained therein. 
3.3. Notify the Client by email or SMS of the assignment of an order number and completion of the final stage of processing the Services (readiness of the documents). 
3.4. Issue the completed documents to the Client or the Client’s representative on the next business day after completion of the final processing stage. 
3.5. Comply with anti-corruption legislation, guaranteeing that neither IE Frolova A.A. nor its affiliates will authorize, offer, promise, or provide bribes on behalf of or in the interests of the Client, including anything of value.
4. Cost and Payment Procedure for the Services 
4.1. The cost of the Services is the same for all Clients and is calculated based on the price list:
https://переводмосква.рф/perevod/pismennyy-perevod/perevod-lichnykh-dokumentov/perevod-dokumentov-s-yazykov-stran-sng/
https://переводмосква.рф/perevod/pismennyy-perevod/professionalnyy-perevod/perevod-dokumentov-na-yazyki-stran-sng/
https://переводмосква.рф/perevod/pismennyy-perevod/perevod-lichnykh-dokumentov/evropeyskie-yazyki/
https://переводмосква.рф/perevod/pismennyy-perevod/professionalnyy-perevod/evropeyskie-yazyki/
https://переводмосква.рф/perevod/pismennyy-perevod/perevod-lichnykh-dokumentov/vostochnye-yazyki/
https://переводмосква.рф/perevod/pismennyy-perevod/professionalnyy-perevod/vostochnye-yazyki/
https://переводмосква.рф/legalizatsiya/ispaniya/
https://переводмосква.рф/legalizatsiya/italiya/
https://переводмосква.рф/legalizatsiya/oae/
https://переводмосква.рф/legalizatsiya/kitay/
https://переводмосква.рф/legalizatsiya/kuveyt/
https://переводмосква.рф/legalizatsiya/alzhir/
https://переводмосква.рф/legalizatsiya/egipet/
https://переводмосква.рф/legalizatsiya/katar/
https://переводмосква.рф/legalizatsiya/saudovskaya-araviya/
https://переводмосква.рф/legalizatsiya/iordaniya/
https://переводмосква.рф/apostil/
https://переводмосква.рф/perevod/ustnyy-perevod/
https://переводмосква.рф/nostrifikatsiya/
https://переводмосква.рф/istrebovanie-dokumentov/
https://переводмосква.рф/spravka-ob-otsutstvii-sudimosti/
4.2. The final cost depends on the type and number of documents and the required scope of work and is calculated individually in each specific case. 
4.3. The cost of the Services is calculated excluding VAT due to IE Frolova A.A.’s use of the simplified taxation system pursuant to Articles 346.12 and 346.13 of the Tax Code of the Russian Federation. 
4.4. IE Frolova A.A. issues the Client an invoice for payment specifying: 
— Detailed information about the Service 
— Payment methods and invoice details 
— The cost of the Services provided
4.5. The Client pays the invoice before the Service begins, making an advance payment of 50% of the amount specified in the invoice, using one of these methods  https://переводмосква.рф/oplata/. The Client pays the remaining amount after being notified that the documents are ready
4.6. Bank and payment system fees are paid by the Client additionally, at the Client’s expense. 
4.7. The Client’s payment obligation is deemed fulfilled once IE Frolova A.A. has received the funds in full. 
4.8. In the event of partial payment for the Service, IE Frolova A.A. completes the final stage that has been paid for and then suspends the Service until receiving an advance payment for subsequent stages. 
4.9. In the event of an excess payment (overpayment), IE Frolova A.A. refunds it to the Client upon completion of the work or credits it toward Services the Client may require later.
5. Service Provision Times 
5.1. The estimated time for completing the Service is calculated individually in each specific case and specified in the invoice. 
5.2. The time period begins when the documents and payment are received from the Client. 
5.3. IE Frolova A.A. makes every possible effort to meet the deadlines specified in the invoice, while the Client agrees that the actual Service completion time may vary, either shorter or longer, depending on: 
— The type of documents 
— The number of documents 
— The required scope of work 
— The operating schedule and workload of the Authorities. 
— Additional requirements imposed by the Authorities on the Client or the Client’s documents. 
— The completeness and timeliness of the Client’s provision of additional documents and information. 
— Courier and postal delivery times. 
5.4. If it is impossible to provide the Service within the previously agreed period, IE Frolova A.A. informs the Client and communicates the revised deadlines. 
5.5. If the Client is not satisfied with the revised deadlines, the Client has the right to refuse further provision of the Service. In this case, IE Frolova A.A. recalculates the order cost and refunds the Client the amount paid, less the cost of the completed stages. No additional compensation is provided.
6. Delivery and Acceptance of Services 
6.1. Upon completion of the work, IE Frolova A.A. transfers the completed documents to the Client. No work completion certificate is drawn up following the provision of the Services. The Client’s full payment for the Services provided confirms the fact of  acceptance of the Services provided without objections.
6.2. If, at the time the completed documents are delivered, the Client has claims regarding the work results and the errors discovered were caused by IE Frolova A.A., the work will be redone free of charge. In all other cases, rework is performed for a fee. 
6.3. If IE Frolova A.A. receives no claims from the Client at the time the completed documents are delivered, this constitutes confirmation of the fact of the Client’s acceptance of the Services provided without objections.
7. Document Storage 
7.1. The period of free document storage at IE Frolova A.A. is 1 (one) month from completion of the last stage paid for by the Client. 
7.2. If the Client does not collect the documents within this period or make an advance payment for subsequent processing stages, IE Frolova A.A. charges a storage fee calculated at 1% of the invoiced order amount for each calendar day. 
7.3. The paid storage period begins on the day following the expiration of the one-month free storage period. 
7.4. If, during 3 (three) months of paid storage, the Client does not make an advance payment for subsequent processing stages, pay the storage fee, or collect the documents, the Client’s order is canceled and the documents are deemed unclaimed. 
7.5. For unclaimed documents, sole proprietor A.A. Frolova prepares two copies of a refusal report, specifying the Client's contact details, the list of documents, and the reason for refusal. One copy of the refusal report is kept by sole proprietor A.A. Frolova; the second copy, together with the unclaimed documents, is transferred to the lost and found office at the Moscow Department of Internal Affairs. A scan of the refusal report is sent to the Client by email.
8. Consent to the Processing of Personal Data and Power of Attorney 
8.1. The Client gives IE Frolova A.A. consent to process personal data for the purpose of providing the Services under this Agreement. 
8.2. The personal data covered by the consent include: full name, date and place of birth, address, marital, social, and financial status, education, profession, and any other information necessary to provide the Services. 
8.3. The actions with personal data covered by the consent include: processing personal data through mixed processing, including collection, systematization, accumulation, storage, clarification (updating and modification), use, dissemination (including transfer), depersonalization, blocking, destruction of personal data, and requesting personal data from any institutions and organizations. 
8.4. The Client authorizes IE Frolova A.A. to act on the Client’s behalf and in the Client’s interests before any institutions and authorities; to submit applications, forms, and other necessary documents on the Client’s behalf; to consent to the processing of the Client’s personal data; to receive documents; pay duties and other fees; sign on the Client’s behalf; and perform any other actions necessary to provide the Service.
9. Liability of the Parties 
9.1. The parties are liable in accordance with the current legislation of the Russian Federation. 
9.2. IE Frolova A.A. provides no other warranties, express or implied, except for those expressly specified in the Agreement. 
9.3. The maximum amount of any liability to which IE Frolova A.A. may be subject may not exceed 50% of the amount paid by the Client. 
9.4. For the performance of the Agreement, IE Frolova A.A. may engage freelance employees and third parties to provide the Services while remaining liable to the Client for their actions. Exception: IE Frolova A.A. is not liable for courier or postal services engaged to deliver the documents. 
9.5. All disputes and disagreements between the Client and IE Frolova A.A. arising from this Agreement must be resolved through bilateral negotiations, and if no agreement can be reached, in the Arbitration Court  of Sverdlovsk Region. 
9.6. The fact of a violation of the terms of the Agreement or its individual provisions, and the resulting liability of the parties, may be established exclusively through court proceedings. 
9.7. Documents, information, and correspondence sent/transmitted to the other party by email, text message, or other electronic and technical means are recognized by the parties as having full legal force.
10. Force Majeure 
10.1. The parties are released from liability for partial or complete failure to fulfill their obligations under the Agreement if this resulted from force majeure circumstances, namely fire, flood, earthquake, natural disasters, military actions, blockade, embargo, uprising, etc., and if these circumstances directly prevented performance of the Agreement. In this case, the deadline for fulfilling obligations under the Agreement is extended proportionately to the period during which such circumstances and their consequences remained in effect. 
10.2. The party that, due to these circumstances, is unable to fulfill its obligations under the Agreement must immediately notify the other party, attaching written confirmation from the relevant government authorities and services. 
10.3. If the force majeure circumstances and their consequences continue for more than 1 (one) month, the parties shall hold additional negotiations to identify acceptable alternative methods of performing the Agreement. 
10.4. If the force majeure circumstances and their consequences continue for more than 3 (three) months and the parties have not reached an agreement on acceptable alternative methods of performing the Agreement, either party may cancel the Agreement in whole or in part unilaterally.

11. Contacts and Details 
Individual Entrepreneur Anna Arkadyevna Frolova
(translation bureau network EUROSPACE)
Tel.: + 7 (343) 300 40 98
Email: info@perevod-ekb.ru
Addresses for clients and courier visits: https://переводмосква.рф/contacts/
Registered address: 620041, Sverdlovsk Region, Yekaterinburg, Smazchikov St., 3, apt. 37
Primary State Registration Number for Individual Entrepreneurs 310667205700064, Taxpayer Identification Number 667221006209, Russian Classification of Economic Activities 74.83
Settlement account 40802810604000022792
URAL BRANCH OF RAIFFEISENBANK JSC, BIC 046577906